Dealing With Violence And Aggression In The Workplace
Springfield Management Training Ltd.
A leading provider of Management and Organisational Development based in the City of Kingston Upon Hull, East Yorkshire.
Springfield designs and delivers programmes regionally, nationally and overseas.
The company is a nationally Approved Training Centre of The Institute of Management and NEBS Management.
In addition to running Nationally Certificated Development Programmes, Springfield also provides consultancy and support to organisations in the following areas: Investors in People, Quality Improvement, Health and Safety, and Legal and Financial services.
Violence and Aggression in the Workplace
The Management of Health and Safety Regulations 1992, places on the statute book certain obligations for both the employer and the employee. It brought in the term "Risk Assessment" and for once violence and aggression in the workplace to the fore. Prior to 1992, there had been much Health and Safety legislation and most of it dealt very well with matters relating to the Health, Welfare and Safety of employees within the workplace, however there was nothing other than current United Kingdom enactments to deal with violence within the workplace.
Faced with an increase in violence against employees, the Government of the day, in consultation with various interested parties, staff associations, employers and the Health and Safety Executive enacted the Management of Health and Safety Regulations 1992. For the first time employers were strongly advised under the Act to ensure that ALL their employees received training in learning to recognise and deal with violence within the workplace.
The definition for workplace violence was simplified to state that, an employee is subjected to violence within the workplace where they, the employee is abused, threatened or assaulted in circumstances surrounding their work.
How Can We Help You Meet Your Obligations
As founder members of the National Association for Violence and Aggression Awareness Training, we provide an individual and unique programme, devised specifically for your companies needs, which may include any or all of the following:
Powers under the Law
Health and Safety Responsibilities
Psychological Preparation
Avoiding Confrontation
Handling Confrontation
Deflection Techniques
Physical Diffusion Techniques
Close Quarter Control
Breakaway Techniques
Control and Restraint Techniques
Our trainers are fully qualified, insured and professional, possessing many skills, including
: Home Office Control and Restraint Training
Police and Prison Service Backgrounds
Leisure Management and Security Experience
Hostage Negotiation Techniques
Post Incident Management Training
Trained in Counselling, Management and Interpersonal Skills
Further and Adult Education Teaching Certificates
Current Advisers to Motor Transport Services and Councils
Teaching has been provided within the Private Health Sector
Current Lecturers in Health and Safety at the University of Hull
Accredited Instructors with MADEC
Male and Female Instructors Available
Depending on needs courses run for one to five days. Training is available directly for front-line users or generic programmes can be negotiated, licensed by N.A.V.A.A.T.
Programmes for specific needs and risks for both working alone or as a member of a team can be prepared following full assessment and evaluation; this also can be applied to members who have a disability. Fitness is not a pre-requisite as the techniques practiced are designed to work for all users.
These courses contain valuable information for all professionals, employers and employees who work within the Health and Welfare Sectors, Community Care sectors, Teaching Professions, Customer Relations and anyone else who work brings then into contact with the general public.
IF YOU REQUIRE FURTHER INFORMATION OR WOULD LIKE TO DISCUSS YOUR REQUIREMENTS, PLEASE E-MAIL TO
Keith@dawick.freeserve.co.uk
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